Privacy policy

Last updated: June 23, 2025

Murelle (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal data is handled with care and transparency. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, engage with us on social media, or otherwise interact with us.

1. What We Collect

We collect two types of data:

a. Information You Provide
When you interact with us—through purchases, account creation, contact forms, or social media—we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (securely processed via our payment partners)
  • Order history and preferences
  • Social media interactions (e.g., tags, mentions, comments)
  • Any additional info you voluntarily submit (e.g., product reviews, surveys)

b. Automatically Collected Data
When you browse our site, we may collect:

  • IP address and location data
  • Device and browser type
  • Site behavior (pages visited, time spent, etc.)
  • Referral source (e.g., how you found us)

This helps us improve site performance and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products and shopping experience
  • Send updates about your order, account, and exclusive Murelle offers
  • Analyze site performance and customer behavior
  • Communicate with you via email or social channels (with your consent)

We may also use anonymized data for internal reporting and product development.

3. Your Consent

By using our site or providing personal information, you consent to:

  • The collection and use of your data as described
  • Receiving updates and marketing from us (you can opt out anytime via the “unsubscribe” link in our emails)

You may withdraw consent or request deletion of your data at any time by emailing us at support@murelle.co

4. Sharing Your Information

We do not sell your personal information—ever.

We may share your data only with trusted third parties who help us run Murelle smoothly, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and fulfillment providers
  • Email and SMS platforms
  • Web analytics and advertising tools (e.g., Meta, Google)

These partners are required to protect your data and use it only for the specific services they provide to us.

5. Data Storage & Security

We use industry-standard encryption and security protocols to protect your data. While no system is 100% foolproof, we take your privacy seriously and work to ensure your personal data is safe.

Your data may be stored on secure servers in countries outside of your own. By using our services, you consent to this transfer.

6. Cookies & Tracking

We use cookies (tiny files stored on your device) to:

  • Help you stay logged in
  • Track browsing behavior
  • Personalize your experience
  • Deliver relevant ads and promotions

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our site.

7. Your Rights

  • Depending on your location, you may have the right to:
  • Access the personal data we hold about you
  • Request corrections or deletions
  • Opt out of marketing communications
  • Request data portability
  • File a complaint with your local privacy authority

To exercise any of these rights, email us at support@murelle.co

8. Third-Party Links

Sometimes we may link to third-party sites (e.g., for press, reviews, or features). We’re not responsible for their privacy practices, so we recommend reviewing their policies separately.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business or regulations. Any updates will be posted here with a new “Last Updated” date.

10. Contact Us

Have questions or privacy concerns? We’re here to help.
📩 support@murelle.co